Privacy Policy

At Zaioon Official Store (zaioonofficialstore.com), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

When you visit our store or place an order, we collect the following information required to fulfill your order and improve your shopping experience:

Personal & Order Information: Your Name, Billing and Shipping Address, Phone / WhatsApp Number, Email Address, and Payment Details.
Device & Browsing Information: IP address, browser type, time zone, and cookies to help our website function smoothly (powered by Shopify).

2. How We Use Your Information

We use the information we collect to:

Process, confirm, and deliver your orders accurately.
Communicate with you via Phone, SMS, WhatsApp, or Email regarding order updates, delivery tracking, or customer support.
Screen orders for potential risk or fake/fraudulent bookings.
Improve and optimize our website and advertising campaigns (including Google Ads and Meta Ads) to show you relevant products.

3. Sharing Your Personal Information

We never sell or rent your personal data to third parties. We only share necessary details with trusted service providers to run our store:

E-Commerce Platform: Our store is hosted on Shopify Inc., which securely stores your data to process orders.
Courier Partners: We share your Name, Address, and Phone Number with our delivery partners (such as Trax, Leopards, or TCS) strictly to deliver your parcel.
Marketing & Analytics: We use Google Analytics and Google Ads cookies to understand how customers interact with our site.

4. Data Security & Retention

We take reasonable precautions and follow industry best practices (including SSL encryption) to make sure your personal information is not inappropriately lost, misused, or accessed. When you place an order through the site, we maintain your Order Information for our records unless and until you ask us to delete this information.

5. Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the details below.