Return Policy

Return & Refund Policy

Thank you for shopping at Zaioon Official Store (zaioonofficialstore.com). If you are not completely satisfied with your purchase, we are here to help.

1. Return Window (7 Days)

You have 7 calendar days from the date you received your order to request a return or exchange.

2. Eligibility for Returns

To be eligible for a return or exchange, your item must meet the following conditions:

  • The item must be unused, unworn, and in the exact same condition that you received it.

  • The item must be in its original packaging (including any boxes, dust bags, tags, or labels intact).

  • You must provide the receipt, order number, or proof of purchase.

Note: Custom-made or personalized items are only eligible for return if they arrive damaged or defective.

3. Wrong, Damaged, or Defective Products

Please inspect your order upon reception. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Kindly share clear photos or a short video of the product and packaging on our WhatsApp or Email so we can evaluate the issue and resolve it immediately at no extra cost to you.

4. Return Process & Return Shipping Costs

To initiate a return, please contact us via Email or WhatsApp with your Order ID and reason for return.

  • Defective / Wrong Item Sent by Us: Zaioon Official Store will cover the return shipping charges or arrange a free replacement pickup.

  • Change of Mind / Size Exchange: The customer is responsible for paying the return shipping costs to send the item back to our warehouse. Original shipping charges are non-refundable.

5. Refunds & Exchanges

Once we receive and inspect your returned item, we will notify you via WhatsApp or Email regarding the approval status of your return.

If approved, you can choose between:

  • Exchange / Replacement: We will dispatch your new/replacement item within 2–3 business days.

  • Full Refund: Your refund will be processed within 5 to 7 business days after inspection.

    • For Cash on Delivery (COD) Orders: Refunds are transferred directly to your Bank Account, Easypaisa, or JazzCash account.

    • For Prepaid / Card Orders: Refunds will be credited back to your original method of payment.

6. Restocking Fee

We do not charge any restocking fees on eligible returns.

Contact Us for Returns & Support

  • Store Name: Zaioon Official Store

  • 📞 Phone / WhatsApp: 0320-5080484

  • 📧 Email: zaioonofficialstore@gmail.com

  • 📍 Return Address: shop no lg 27 techno city 6th road satellite town rawalpindi